Quick answer Use the form below to report an error, suggest a correction or ask about the site. We cannot handle complaints about casinos. If you have a problem with a casino, raise it with the casino first, then with the alternative dispute resolution provider named in its terms.
How do you contact us?
Fill in the form with your name, email address and message. We read every message and reply where a reply is needed. Please do not send account passwords, card details or identity documents.
What can we help with?
We can help with anything about the content of this site: facts that look out of date, corrections, and questions about our method or your data. We cannot help with your casino account, because we have no access to it.
| Your question | Who to contact |
|---|---|
| Out-of-date licence details or offer terms on our pages | Us, using the form above |
| Corrections to our guides or reviews | Us, using the form above |
| How we rate casinos | Us, or read how we rate |
| Your personal data | Us, see our privacy policy |
| A withdrawal, bonus or account problem | The casino first, then its ADR provider |
| Worries about your gambling | National Gambling Helpline, 0808 8020 133 |
What makes a correction easy to check?
Tell us the page, the fact you think is wrong, and where you saw the correct version. A link to the casino’s own terms page or the Gambling Commission register is ideal, because those are the only sources we publish from. We will check it and update the page and its date if we were wrong.
How quickly will we reply?
We aim to reply to messages that need an answer as soon as we can. Corrections take longer when we need to recheck a casino’s terms, because many UK casino sites can only be read from within the UK. We update the page and its check date once the check is done.
What if you have a complaint about a casino?
We are not a casino and cannot access your account, reverse transactions or resolve disputes. Complain to the casino first, using the complaints process in its terms. If you are unhappy with its final response, take the complaint to the alternative dispute resolution (ADR) provider named in the casino’s terms. Every GB-licensed operator must name one.
Keep a record of dates, amounts and any messages you exchange with the casino. This makes a complaint much easier to resolve.
Need help with gambling?
If you are worried about your gambling or someone else’s, do not wait for a reply from us. Call the National Gambling Helpline free on 0808 8020 133, 24/7, or visit our safer gambling page.
Your questions, answered
Can you help with my casino complaint?
No. We cannot access casino accounts or resolve disputes. Complain to the casino first using the process in its terms. If you are unhappy with its final response, take it to the alternative dispute resolution provider named in the casino's terms.
How do I report an error on your site?
Use the contact form. Tell us the page, what looks wrong and where you saw the correct version, ideally a link to the casino's own terms or the UKGC register. We will recheck it and update the page and its check date if we were wrong.
What should I not send through the form?
Do not send passwords, card details, bank details or identity documents. We never need them. If you send them by mistake, we will delete them. Your name, email address and message are handled as set out in our privacy policy.